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Your employees speak directly to technicians who know your environment.
All services at a glance
One IT partner. All essential systems.
As a Managed Service Provider, we take ongoing responsibility for your IT. This page brings together all core services in one clear overview.
IT service that takes responsibility
From individual incidents to a reliably managed environment.
We work on individual projects and through ongoing IT service agreements. Support becomes most effective when monitoring, security, maintenance and strategic planning work together.
Discuss working together →MSP—in plain English
Your external IT department.
A Managed Service Provider does not simply wait for something to break. We monitor systems, install updates, check backups, support your employees and plan the next steps.
Proactive
Alerts, updates and backups are checked before they become outages.
Transparent
Recommendations, tasks and risks are documented and prioritised clearly.
01 · Ongoing support
Managed IT Services
We take ongoing responsibility for workplaces, servers, networks and cloud services. Your employees receive direct support while monitoring and structured maintenance prevent many disruptions before they occur.
Your benefit
You gain dedicated contacts and an IT environment whose condition, tasks and risks remain transparent.
01
Typical services
- Support by phone, email, pcvisit remote access and on site
- Individual IT service agreements with defined response times
- Server and client monitoring with servereye
- Patch management, inventory and system checks
- Review of backup, antivirus and system alerts
- Documentation, advice and planned development
02 · Infrastructure
PCs, Windows 11 & Networks
From individual workstations to complete business networks, we plan and supply the right infrastructure. New systems are prepared and documented in our workshop before installation on site.
Your benefit
Your employees can work productively from handover without having to manage installation or data migration themselves.
02
Typical services
- Procurement and configuration of PCs, notebooks and thin clients
- Windows 11 migration, data transfer and follow-up support
- Network cabinets, switches, Wi-Fi, firewalls and NAS systems
- Preconfiguration and personal installation on site
- Site-to-site networking, VPN and home-office workplaces
- Hardware financing and leasing where available
03 · Protection
IT Security & Data Protection
Security is not a single product. We treat endpoints, email, networks, user accounts, cloud services and recovery as one connected protection concept.
Your benefit
You understand your most important risks and receive concrete, prioritised measures instead of a confusing product list.
03
Typical services
- IT inventory and a clear security report
- Endpoint and email protection, including Trend Micro
- Sophos firewalls, VPN connections and network segmentation
- Multi-factor authentication and Microsoft 365 policies
- Regular updates and review of security alerts
- Security concepts for businesses and medical practices
04 · Recovery
Backup & Business Continuity
A backup is only reliable if it is monitored and can actually be restored. We combine local, external and offline backups to match your individual outage risk.
Your benefit
In an emergency, there is a documented route back to an operational state—not just a green status indicator.
04
Typical services
- Backup concepts with Acronis and Synology
- Encrypted external cloud backups
- Local NAS, server and Microsoft 365 backups
- Offline backups as additional ransomware protection
- Hyper-V and VMware backup or replication
- Regular checks and scheduled recovery tests
05 · Computing
On-Premises Servers & German Cloud Servers
Whether you need an on-site server or managed cloud infrastructure, we plan around applications, data volume, availability and budget—not a predetermined sales model.
Your benefit
You receive a transparently sized platform and one contact for hardware, operation and applications.
Virtual servers in German data centres05
Typical services
- Requirements planning, procurement, installation and migration
- TERRA servers by Germany-based Wortmann AG
- Many years of experience with HPE and Dell servers
- Virtualisation, storage, backup and resilience
- Managed cloud servers hosted in Germany
- Migration of existing servers and applications
06 · Collaboration
Microsoft 365, Teams & SharePoint
We support Microsoft 365 from licence selection to secure daily operation. Existing mailboxes and data are migrated in a structured way and the environment is configured for your organisation.
Your benefit
Your employees receive a clean working environment while access and company data are managed centrally.
06
Typical services
- Licence advice for Business Basic, Standard and Premium
- Domain, user and security policy configuration
- Mailbox and data migrations
- Teams, SharePoint, OneDrive and Power Automate
- Email archiving and Microsoft 365 backup
- User administration, MFA and ongoing support
07 · Communication
Cloud Telephony
Modern telephony connects the office, home office and mobile work. We advise, configure and support the solution together with your existing IT.
Your benefit
Telephony and IT are planned together so availability and user management do not end up in isolated systems.
IT in time is a Placetel Gold Partner.07
Typical services
- Cloud telephony with Placetel
- Swyx and FRITZ!Box solutions where appropriate
- Yealink and Cisco devices
- Windows softphone and mobile use
- Microsoft Teams integration
- Numbers, groups, announcements and multi-site concepts
Free IT assessment
Which of these services fits your situation?
Together, we identify the systems and tasks that matter and turn them into a clear, prioritised recommendation.